This Privacy Policy explains how VortexHQ collects, uses, and protects information when you use VortexTV and our website.
1. Information We Collect
We only collect limited information required to operate, secure, and improve the service.
- Contact details and message content when you submit a contact or bug report.
- Installation identifier, app version, and basic device/OS information.
- Technical error and crash diagnostics used for troubleshooting.
- Operational metadata needed for licence validation and support.
2. Information We Do Not Collect
- We do not collect location data, payment details, or biometric identifiers.
- We do not track viewing habits, playlist contents, or channel preferences.
- We do not sell or rent your personal information.
3. How We Use Data
- To provide and maintain app functionality and licence checks.
- To diagnose issues, improve stability, and ship fixes.
- To respond to your support requests and service communications.
4. Data Sharing
We may share limited data only with trusted service providers under confidentiality obligations or where required by law.
5. Data Security
We use technical and organisational safeguards, including encrypted transport and access controls. No internet system can be guaranteed 100% secure.
6. Your Rights
Depending on your jurisdiction, you may request access, correction, deletion, restriction, portability, or objection regarding your personal data.
7. Policy Updates
We may update this policy from time to time. Continued use after publication of updates constitutes acceptance of the revised policy.
8. Contact
For privacy-related questions or requests, please use our contact form.